Privacy Policy

Effective Date: 2026-04-26
Last Updated: 2026-04-26

Service: Philo Home Concierge ("the Service") — operated by ITAM Atelier Inc., a {{STATE_OF_INCORPORATION}} corporation, doing business as Philo Home Concierge.

1. Who We Are

This Privacy Policy is issued by ITAM Atelier Inc. ("we," "us," "our"), a corporation organized under the laws of the State of {{STATE_OF_INCORPORATION}}, USA, operating the Philo Home Concierge service. ITAM Atelier Inc. is the data controller for personal information collected through the Service.

Mailing address: {{ITAM_ATELIER_MAILING_ADDRESS}}
Privacy contact: {{PRIVACY_CONTACT_EMAIL}}
Service website: https://concierge.robotbird.ai

The Service is marketed under the trade name "Philo Home Concierge" (and references the parent platform "RobotBird AI"). The legal entity behind all data collection and processing is ITAM Atelier Inc.

2. Information We Collect

2.1 Account Information

2.2 Property and Operational Information

2.3 Communications Content

2.4 Technical and Usage Data

3. How We Use Your Information

We use your information to:

We do not use your personal information for third-party advertising or sell your information to third parties.

4. SMS Messaging Specifics

This section describes how we handle SMS messaging, in accordance with US carrier (A2P 10DLC) and TCPA requirements.

4.1 Consent (Opt-In)

By creating an account at https://concierge.robotbird.ai or by being added as a user by your tenant's Account Owner, and by providing your mobile phone number, you consent to receive transactional SMS messages from Philo Home Concierge related to your property-management work. SMS consent is not required to use the Service via the dashboard, but is required for SMS-based interactions.

4.2 Message Frequency

Message frequency varies based on the volume of work in your tenant. Typical users receive between 1 and 20 messages per week.

4.3 Carrier Rates

Standard message and data rates may apply, charged by your wireless carrier. Philo Home Concierge does not charge you separately for SMS messages.

4.4 Opt-Out

You may opt out of SMS messaging at any time by replying STOP to any message you receive from us. Once you opt out, we will send a final confirmation message and stop sending SMS to your number. You may continue to use the Service via the dashboard.

4.5 Help

Reply HELP to any message to receive a brief summary of how the SMS service works and contact information.

4.6 Phone Number Privacy

Your mobile phone number is used solely to identify you within your tenant organization and to deliver Service-related messages. We do not share your phone number with third parties for marketing.

5. Data Sharing and Third-Party Service Providers

5.1 Within Your Tenant Organization

Other authorized users in your tenant organization may see your name, role, assigned properties, and work-related information (tasks, quotes, etc.) as required for their role.

5.2 Service Providers

We use the following third-party service providers, each subject to its own privacy policy:

We have data-processing agreements with these providers requiring them to handle your information consistent with this Policy and applicable law.

5.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect the rights, property, or safety of ITAM Atelier Inc., our users, or the public.

5.4 Business Transfers

If ITAM Atelier Inc. is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this Policy.

6. Data Retention

We retain your information for as long as your tenant maintains an active account and as required to provide the Service. After account termination, we retain transaction records for up to seven (7) years to comply with tax and accounting obligations, after which they are deleted or anonymized.

7. Your Rights

Depending on where you live, you may have the following rights regarding your personal information:

To exercise any of these rights, contact us at {{PRIVACY_CONTACT_EMAIL}}. We will respond within 30 days.

If you are located in California, the EU/EEA, or the UK, you may have additional rights under applicable data protection law (CCPA, GDPR, UK GDPR). Contact us for details.

8. Security

We implement reasonable technical and organizational measures to protect your information, including encryption in transit (TLS), access controls, audit logging, and tenant-level data isolation. No system is perfectly secure; we cannot guarantee absolute security.

9. Children's Privacy

The Service is not directed to children under 16. We do not knowingly collect information from children. If we learn we have collected information from a child, we will delete it.

10. International Transfers

The Service is operated from the United States. If you access the Service from outside the US, your information will be transferred to and processed in the US, which may have different data-protection laws than your home country.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top and, for material changes, notify you via email or a prominent notice in the Service.

12. Contact

Privacy questions or requests:

Email: {{PRIVACY_CONTACT_EMAIL}}
Mail: ITAM Atelier Inc., {{ITAM_ATELIER_MAILING_ADDRESS}}

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